What Internet products can I get?
Discover the Spark Internet products that are
available† for your home over the Chorus
copper and UFB fibre networks.
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What else you should know
†Product availability at your address
There are a number of factors that can affect whether or not you can get Spark Broadband at your premises or the stability and performance of your Spark Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.
*VDSL speeds can vary widely depending on a property's location, the condition of its copper wiring, how busy the local copper network is at any given time of day and other factors.
Where it's available, Ultra Fibre provides more consistent speeds as it is not affected by the same constraints. As a next generation network, UFB has been designed from the ground up to handle high speeds, and is not susceptible to the problems like old or wet copper lines, or interference with phone lines. This adds additional consistency to the connection speed.
For Ultra Fibre, the speed range shown is what we believe
you'll receive based on our real-world data.
For ADSL Broadband, the speed range shown is an estimate for your line as provided by Chorus.
For all products, actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.
There may be complexities at certain properties that mean the
installation of a particular product is delayed or can't be installed
successfully. This will be established by the network provider
responsible for the installation of service to your property and may
only be identified during installation.
Any dates provided are subject to change. There may be times, for example, when plans are affected by unforeseen events such as a natural disaster or a significant weather event.
Your Internet connection speed
The Internet is built of many parts and so there are lots of factors that can influence the speed you experience at your place:
- The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
- Content such as web pages and videos are stored on ?content servers? so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.
- If your device is connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even interference from your neighbours' Wi-Fi connection.
- The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus your speed.
- The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e cable is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.