Ultra VDSL™ is our faster broadband service for residential customers.
Like ADSL, it connects your home to our network via a copper connection to your house. But because it runs at a higher frequency, the throughput of your connection is also generally higher. That usually means better speed as well.
We have two VDSL Broadband packages:
1. Ultra VDSL™ Broadband and Home Phone
With this package you'll get a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your home phone.
2. Naked Ultra VDSL™ Broadband
This is broadband only. You don't get a landline or phone number.
Our Ultra VDSL™ Broadband service may be offered, provided:
a) standard ADSL broadband is available
b) the copper line performance is good enough to run high-speed VDSL
This package comes with a landline. Local calls are free.
Monthly data allowance
Broadband without the landline.
Monthly data allowance
Both options also come with:
1. Lightbox on us - Online TV for the whole family2. Spark Security Suite - 5 free McAfee Security licenses for all broadband customers
3. Email - Free premium email service
4. 24/7 Help and Support - over the phone and online, including a live webchat service
5. Lots more benefits for Spark customers including Spark Thanks and Free Public WiFi - see spark.co.nz/getmore for details
On an Unlimited Data plan with a 24 month contract you will also get 12 months Standard Netflix on us. See Terms and Conditions for info and terms.
If you exceed your monthly allowance you will be charged in data blocks of 5GB each at $5 up to a maximum of $50 at which point you will receive no extra data charges until your next billing cycle.
Find out more about additional data charges.
Note that customers on an Unlimited Data plan don't need to worry about reaching their monthly data cap.
As a new customer or existing Spark customer you'll get a free standard connection and a modem on a 12 or 24 month contract.
Take an Open Term contract and pay a $299 connection fee (including a modem) - available for new customers only. The copper connection to your house must be in place. If a new connection is required there may also be an Access connection charge.
Additional charges may apply for non-standard installations.
Note that a modem postage and handling fee of $14.95 applies to all new modems supplied.
You have three contract options:
Open term (you can cancel the service any time)
12 month contract
24 month contract
If you're on a 24 month contract or a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early.
There's no cancellation fee if you take the open term contract.
If you want to cancel your broadband service, you'll need to give us 30 days notice.
To get Naked Ultra VDSL™ you will also need to receive your monthly bill online.
We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.
We don't run a Fair Use Policy on any of our Ultra VDSL™ Broadband plans.
VDSL Broadband: As VDSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.
Naked VDSL Broadband: Naked broadband means you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband is not for you.
Our Ultra VDSL™ packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.
As Naked Ultra VDSL™ doesn't have a landline there are no additional calling charges.
In some cases you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jackpoints in your house, or you have a monitored alarm.
See Broadband terms and conditions on our website for more details on this.
Spark is a member of the Telecommunication Dispute Resolution Scheme.
All prices include GST.
This document is only a summary. If you'd like the full detail, our website has the legal broadband terms and conditions.22 MARCH 2016 VERSION 9