Print this pageUltra Fibre® Gigatown Offer Summary

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Service overview

Service description

Ultra Fibre® Gigatown is our fastest broadband service for residential customers.

It connects your home to our network via a fibre optic connection to your house. That means the throughput on your connection is higher and more consistent than ADSL broadband. And that means you'll get faster speeds.

Ultra Fibre Gigatown is the fastest connection available on New Zealand's UFB network. But "Gigabit" describes the category of fibre, and not the actual speed you'll see in a speed test. Even though the Spark network is engineered to deliver these super-fast services, the devices you use in your home, the way you connect to the internet, the location of the speedtest server and other factors can all mean you won't see the full speed in a speed test. What we'd expect from a wired speed test in really good conditions is about 700Mbps download and 400Mbps upload, although it's possible that some customers will see better speeds than this.

We have two Ultra Fibre® Gigatown Broadband packages:

Ultra Fibre® Gigatown with home phone
This option comes with a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your home phone. Your home phone service runs on our fibre network.

Naked Ultra Fibre® Gigatown Broadband
This is broadband only. You don't get a landline or phone number.

Availability

Ultra Fibre® Gigatown may be offered in Dunedin areas where the Ultra Fast Broadband (UFB) network is available. Take a look at the address checker to see if Ultra Fibre® is available at your place.

Service Charges

Ultra Fibre® Gigatown Broadband and home phone

This package comes with a landline. Local calls are free.

Monthly data allowance

Charge

120GB $99.99 /month
Unlimited Data $109.99 /month

Naked Ultra Fibre® Gigatown Broadband

Broadband without the landline.

Monthly data allowance

Charge

Unlimited Data $99.99 /month

Ultra Fibre® Gigatown with home phone comes with a landline and local calls are free.

All of the Ultra Fibre® plans also come with:

1. Lightbox on us - Online TV for the whole family

2. Spark Security Suite - 5 free McAfee Security licenses for all broadband customers

3. Email - Free premium email service

4. 24/7 Help and Support - over the phone and online, including a live webchat service

5. Lots more benefits for Spark customers including Spark Thanks and Free Public WiFi - see spark.co.nz/getmore for details

Additional Data Charges

If you exceed your monthly allowance you will be charged in data blocks of 5GB each at $5 up to a maximum of $50 at which point you will receive no extra data charges until your next billing cycle.

Find out more about additional data charges.

Note that customers on an Unlimited Data plan don't need to worry about reaching their monthly data cap.

Set Up Charges

You'll get a free standard connection and a modem on a 12 month contract.
OR
Take an Open Term contract and pay a $299 connection fee (including a modem)

Note that a modem postage and handling fee of $14.95 applies to all new modems supplied.

Access Type

Fibre
For more information about access types, click here.
For more information about broadband speeds and performance, click here.

Other Information

Minimum Contract Period

You have 2 contract options:

Open term (you can cancel the service any time)

12 month contract

Early Termination Fee

If you're on a 24 month contract or a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early.

There's no cancellation fee if you take the open term contract.

Notice Period

If you want to cancel your broadband service, you'll need to give us 30 days notice.

Other Requirements

None.

Traffic Management

We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

Fair Use

We don't run a Fair Use Policy on any of our Ultra Fibre® Gigatown Broadband plans.

Effects On Other Services

Ultra Fibre ® Gigatown Broadband and Home Phone

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your broadband, Fibre landline and any services which run over it, may stop working.

Your Fibre Landline will also stop working if there is a problem with your broadband service. This would prevent you from making calls to emergency services.

You should check with the provider of existing services such as some medical alerts, monitored home alarms, and interactive features of SKY TV to make sure they will work with this service.

Naked Ultra Fibre ® Gigatown Broadband

This service does not come with a phone line. This means that services that use a landline phone line, such as some medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Naked Broadband.

Other Charges

Our Ultra Fibre ® Gigatown Broadband and Home Phone packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

As Naked Ultra Fibre® Gigatown Broadband doesn't have a landline there are no additional calling charges.

In some cases additional install charges might apply. Typically, this happens if your house is more than 200m from the road, or if we need to put some new wiring in your house.

See Broadband terms and conditions on our website for more details on this.

Disputes

Spark is a member of the Telecommunication Dispute Resolution Scheme.

All prices include GST.

This document is only a summary. If you'd like the full detail, our website has the legal broadband terms and conditions.

22 MARCH 2016 VERSION 6