We value our relationship with you and we want to ensure it is nothing less than the best it can be.

If you're not happy with any aspect of the services we provide you we'd like to hear from you so that we can quickly put things right. You can view our Complaints Policy here, find other ways to Contact Us here or fill in the web form below:

Your details

Your feedback

Our commitment to you

Once we've received your complaint a staff member will contact you if we need any more details to help us address your concern. You'll soon receive an acknowledgement from us, including an estimate of how long it will take us to address your complaint.

Telecommunication Dispute Resolution

Spark is committed to the Customer Complaints Scheme, we're proud to be a Scheme Member and we fully support this industry initiative. Further information about the Scheme is available at www.tdr.org.nz or by calling 0508 98 98 98.

Important reminder

Like you, we don't want any delays in getting your concerns addressed. If the service you're complaining about is billed to you by another telecommunications provider Spark won't be able to investigate it. In this situation, you'll need to contact the provider who bills you for the service directly and they should be able to investigate it for you.